Skip to main content

FREE SHIPPING

ON ORDERS OVER 500,000 Ksh.
About Us|Blog|Contact Us|Terms|Support
Zami Digital Solutions
Nairobi, Kenya
Mon-Fri: 8AM-7PM
(+254) 757-011738
Call us anytime
zamidigitalsolutions@gmail.com
24/7 Support
|CHECKOUT|
ISO CERTIFIED
Zami Digital Solutions
Your Cart Is Empty
Your Cart Is Empty
Loading...

Best Electronics Shop in Kenya & Authorized Dealer

Experience the best online shopping in Kenya at Zami Tech Solutions. We bridge the gap between global brands and local consumers, offering the latestApple iPhones,Samsung Galaxy smartphones, and professional-gradeHP & Dell laptops. From high-performance home entertainment systems to energy-efficient kitchen appliances, we provide nationwide delivery and genuine warranties.

📱

Phones & Tablets

Find the most competitivesmartphone prices in Kenya. Authorized retailer for Samsung, Xiaomi, and Apple.

💻

Laptops & Computing

The ultimate destination forbusiness laptops and gaming PCs. Genuine HP, Lenovo, and MacBook stock with local warranty support.

📺

TVs & Audio

Shop4K Smart TVs and Soundbarsfrom Sony, LG, and Hisense. Crystal clear visuals for the Kenyan home.

🏠

Home & Kitchen

High-qualityrefrigerators, washers, and microwaves. Simplify your life with appliances built for durability.

Frequently Asked Questions

Everything you need to know about buying electronics online in Kenya.

Yes, all our products including phones, laptops, TVs and appliances are 100% genuine and sourced from trusted brands and authorized suppliers.

Yes, we offer fast and reliable delivery to Nairobi, Mombasa, Kisumu, Eldoret and all 47 counties across Kenya.

We sell smartphones, laptops, desktop computers, TVs, home theatre systems, kitchen appliances, and fitness equipment.

Yes, most products come with manufacturer warranty. Warranty details are provided on each product page.

We accept M-Pesa, bank transfer, and card payments. Pay-on-delivery may be available depending on location.

Yes, we provide special pricing for bulk orders, resellers, and corporate clients. Contact us for a custom quote.

Bulk Orders & Deals

Buying electronics in bulk for business, office, or resale? Contact us for special pricing and exclusive deals.

Nationwide Delivery

Zami Digital Solutions

Kenya’s online electronics supermarket. Shop smartphones, laptops, TVs, home appliances and more with fast nationwide delivery.

Shop

  • All Products
  • Phones
  • Laptops
  • TVs & Audio

Support

  • Help Center
  • Shipping Info
  • Returns & Refunds
  • FAQs

Contact

  • Emailsupport@zami.co.ke
  • Phone+254 757 011 738
  • HoursMon-Sat: 8AM - 8PM
Privacy PolicyTerms of Service
HomeCatalogCartAccount
HOMEOUR PRODUCTSABOUT USBLOGCONTACT US

Customer Satisfaction

Returns & Refunds

We want you to be fully satisfied with your electronics and digital solutions. Learn about our simple return and refund process.

How It Works

01

Initiate Return

Contact us within 30 days of purchase with your order number. We’ll provide return instructions and shipping details for your electronic or digital product.

02

Ship Item Back

Pack the item securely in its original packaging (if applicable) and ship it using the provided instructions. Include your order number in the package.

03

We Receive & Inspect

Once received, we inspect the item within 5 business days to verify its condition, functionality, and eligibility for return or refund.

04

Process Refund

Upon approval, we process your refund to the original payment method within 5-7 business days. You’ll receive a confirmation email.

Return Policies

Return Eligibility

  • Items must be returned within 30 days of purchase
  • Products must be unused and in original condition
  • Original packaging (if applicable) should be intact
  • All accessories, cables, and documentation must be included
  • Proof of purchase (invoice or order confirmation) required

Non-Returnable Items

  • Digital services that have already been delivered or activated
  • Software licenses that have been redeemed
  • Items showing physical damage or misuse
  • Products without original packaging or accessories
  • Custom-built or made-to-order electronic systems
  • Items purchased over 30 days ago

Refund Timeline

  • Return shipping: 3-7 business days
  • Inspection process: 5 business days
  • Refund processing: 5-7 business days after approval
  • Total typical timeframe: 2-3 weeks
  • Refunds issued to original payment method
  • Bank processing may add 1-2 additional business days

Exchanges & Damages

Product Exchange

If you need a different model or specification, we offer free exchanges within 30 days. Return your item and we’ll ship the replacement at no additional cost.

Defective Products

If you receive a defective electronic product, we’ll replace it or issue a full refund immediately. Contact us with details and we’ll resolve it quickly.

Damaged Shipments

Report any delivery damage within 48 hours. Keep packaging and take photos. We’ll replace the item or issue a full refund at no cost.

Frequently Asked Questions

Report damage within 48 hours of delivery with photos of the item and packaging. We’ll issue a replacement or full refund immediately without requiring you to return the damaged item.

No, return instructions are provided at no extra cost for eligible returns within the 30-day window.

Items must be unused for returns. If a product is defective after opening, we will replace it or issue a refund depending on the issue.

Some clearance items marked as "final sale" cannot be returned. Check the product page for details.

After we receive and inspect your return, refunds are processed within 5-7 business days. Bank processing may take an additional 1-2 days.

Yes. Refunds will be based on the amount paid after discount, not the original price.

We can locate your order using your email or payment details. Contact support for assistance.

Questions About Returns?

Our support team at Zami Digital Solutions is here to help with any return or refund questions.

Contact SupportEmail Support Team

© 2026 Zami Digital Solutions. All rights reserved.